frequently asked questions

Is it possible to view properties in the evening or over the weekend?
Of course. We appreciate that people lead busy lives.

What happens if I like a property and want to move in?
The first thing to do is to complete one of our application forms. We can provide you with a copy at the viewing and help you complete it if you wish. You will need to provide details of two professional referees and address history for the last three years.

Is there anything to pay up front?
There is no charge for completing an application. Before you move in we will need from you a month’s rental plus a deposit to the same value, which we will hold for the duration of your tenancy against loss or damage.

How will I pay the monthly rental?
We collect all rents by standing order.

How quickly can I move in after the application form has been completed?
Once all the relevant information has been provided the form can be processed in 5-7 days.

What sort of lease will I be signing?
It will be a Short Assured Tenancy lease and is a legally binding agreement between Woodstar Property Management and you, the tenant. Take the time to read this document before you sign it.

How long is the lease for?
The length of lease is six months with the option to extend if the landlord is happy for you to remain in the property. We will contact you in advance of any action you need to take.

Apart from the rent, what other financial responsibilities will I have?
You will be responsible for all the utility bills, the Council Tax where appropriate and the TV Licence.

Who is responsible for maintaining the property and dealing with repairs?
In the event that something needs fixed within the property, Woodstar will be your first point of contact. You will be issued with a telephone number to call for if there is an emergency repair required out of normal working hours. We will deal with all repairs efficiently and to a high standard.

What happens at the end of the tenancy?
The tenancy agreement (lease) sets out particular instructions on the way that the property should be maintained. You must ensure you have complied with these instructions and pay particular attention to parts relating to the cleaning of the property, removing your belongings and being present at the property inspection.

When will the deposit be returned?
If there are no items needing replaced or repaired, no cleaning needed and no other damage to be considered beyond fair wear and tear, your deposit will be returned quickly. Any deductions for the deposit will be discussed with you.